Why did my account get banned?
Account
To protect our AI infrastructure and maintain a fair gameplay environment for everyone, Questsmith uses automated systems to monitor for security violations. If your account was suspended or banned, it is typically due to one of the following reasons:
- Suspected Botting or Automation: Our system detected automated scripts, scraping tools, or unnatural bot like behavior interacting with the game.
- System Abuse: Excessive usage patterns that attempt to bypass our standard session turn limits or overload our AI models.
- Terms of Service Violations: Behavior that violates our community guidelines or platform usage rules.
Our security parameters are carefully fine tuned so that regular players enjoying their daily story sessions are not impacted.
How to Appeal a Ban
If you believe your account was flagged or restricted by mistake, we want to fix it. Please reach out to our support team so we can manually review your account activity:
Email: Hello@devshineteam.com
What to include: Please provide your account username/email, the approximate date and time you noticed the restriction, and any relevant details about how you were interacting with the game.
Once received, our team will audit the system flags and get back to you as soon as possible to help resolve the issue.